Terms & Conditions

By accessing and using this website, you agree to comply with the following terms and conditions of use, which govern your access to the store and the purchase of products. Please read these Terms and Conditions carefully before using our services or making a purchase.

These terms apply to all users, visitors, and customers of the site.

1. General Information

Dr. Affan Qaiser Wellness Store is an e-commerce platform that offers a range of wellness products, including essential oil blends and nutraceutical products, to customers in Pakistan. The website is owned and operated by Dr. Affan Qaiser Wellness (referred to as "we," "our," or "us").

By accessing or using this site, you agree to these terms and conditions in full. If you do not agree to these terms, you must not use the website.

2. Account Registration

To place an order, you may need to create an account with Dr. Affan Qaiser Wellness Store. By registering an account, you agree to:

• Provide accurate and complete information about yourself.

• Maintain the confidentiality of your account credentials.

• Be responsible for any activity that occurs under your account, whether authorized by you or not.

You may terminate your account at any time by contacting our support team. We reserve the right to suspend or terminate your account in case of fraudulent activity or a violation of these terms.

3. Products and Services

The products offered on this website are wellness-related products such as essential oils, blends, and nutraceuticals, including information about their benefits. However, we do not make medical claims. All product descriptions, images, and prices are accurate to the best of our knowledge and subject to change.

We reserve the right to update product details, pricing, or discontinue products without prior notice. In case a product you order is unavailable, we will notify you and offer a refund or replacement.

4. Order Acceptance and Payment

All orders placed through the website are subject to acceptance by us. We reserve the right to refuse or cancel an order for reasons including, but not limited to:

• Unavailability of products

• Incorrect pricing or product information

• Fraudulent or unauthorized transaction

Once an order is confirmed and processed, you will receive an email confirmation. Payment must be made at the time of order through the payment methods available on the site (credit/debit cards, bank transfer, or other payment systems). Payments are processed securely using third-party payment processors.

5. Pricing and Taxes

All prices listed on the website are in Pakistani Rupees (PKR). Prices are inclusive of applicable taxes unless stated otherwise. Delivery charges are calculated separately and will be added during the checkout process.

We reserve the right to modify prices at any time without prior notice. In the case of an error in the pricing, we will notify you and provide the option to accept the updated price or cancel the order for a full refund.

6. Delivery and Shipping

We offer delivery services across Pakistan. The shipping cost will depend on the delivery location and selected shipping method. We use reputable courier services to ensure timely delivery.

Once your order has been dispatched, you will receive a tracking number to monitor the delivery status. We are not responsible for delays caused by third-party couriers, weather conditions, or unforeseen circumstances.

Delivery times:

• Standard Delivery: 5-7 business days

• Express Delivery: 2-3 business days

Please ensure that the shipping address provided is correct. We are not responsible for delays or lost packages due to incorrect information.

7. Returns, Refunds, and Cancellations

We want you to be satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return and refund policy under the following conditions:

• The product must be returned in its original condition and packaging.

• The return must be initiated within 7 days of receiving the product.

• Certain products, such as opened wellness items, may not be eligible for return due to health and safety regulations.

To request a return or refund, please contact our customer support team. Once we receive and inspect the returned product, a refund will be processed to the original payment method.

We reserve the right to refuse returns or refunds if the conditions mentioned above are not met.

Cancellations: You may cancel your order before it is processed for shipping. After dispatch, we cannot process cancellations. If the cancellation is accepted, we will refund the payment to the original method used.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. We collect and use personal information, including your name, address, email, and payment details, solely for the purpose of processing orders and improving your experience on our website.

For more information on how we handle your personal data, please refer to our Privacy Policy page.

9. Intellectual Property

All content on this website, including text, images, logos, graphics, videos, and product descriptions, is the property of Dr. Affan Qaiser Wellness Store and is protected by copyright laws. You may not use, reproduce, or distribute any content from the site without our express written permission.

10. Limitation of Liability

We do not accept liability for any indirect, special, or consequential loss or damage arising from your use of this website or the products purchased through it. Our total liability is limited to the amount you have paid for the product in question.

11. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of Pakistan. Any disputes arising from these terms shall be resolved through arbitration or mediation in accordance with Pakistani laws. If a dispute cannot be resolved through alternative dispute resolution, it will be resolved in the competent courts of Pakistan.

12. Changes to Terms and Conditions

We may revise or update these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. We encourage you to review these terms periodically to stay informed of any updates.

10. Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, please contact us:

• Email: draffanwellness@gmail.com