At Dr. Affan Qaiser Wellness Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to assist with returns and exchanges under the conditions outlined below.
Please read our Exchanges & Returns Policy carefully before initiating any return or exchange request.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
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Time Frame: Returns must be requested within 7 days from the date you receive your order.
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Product Condition: Products must be unused, unopened, and in original packaging.
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Exclusions: Some products, for health and safety reasons, are not eligible for return. These include, but are not limited to:
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Opened essential oils or blends
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Consumable nutraceutical products
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Products marked as final sale or non-returnable
If a product is found to be defective or damaged during shipping, it may be eligible for a return, replacement, or refund, as detailed below.
2. How to Initiate a Return
If you would like to initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team via email at info@draffanqaiser.com or call [Insert phone number] to request a return authorization.
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Return Authorization: We will send you a return authorization and provide instructions on how to return the product.
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Return Shipping: Once authorized, you will be responsible for returning the product to us at your own expense, unless the return is due to our error (e.g., damaged or incorrect product).
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Packaging: Please ensure the product is securely packaged in its original packaging to prevent damage during return shipping.
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Tracking Information: If you are returning the product via a courier, please provide us with the tracking number to monitor the return.
3. Non-Returnable Items
Certain items are not eligible for return due to hygiene and safety regulations. These include:
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Opened or used wellness products, such as essential oils or nutraceuticals.
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Clearance items or final sale products, as stated on the product page.
We encourage you to carefully review the product details before making a purchase.
4. Exchanges
We understand that sometimes a product may not be what you expected. If you wish to exchange an item for a different product, please follow the same process as outlined for returns. Once we receive the returned item, we will issue an exchange for the product of your choice, subject to availability.
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If the new product is of a higher price, you will be required to pay the difference.
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If the new product is of a lower price, we will issue a store credit or refund the difference.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your payment provider.
Please note:
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Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
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In some cases, we may offer a store credit for returned items instead of a full refund, at our discretion.
6. Damaged or Defective Products
If your product arrives damaged or defective, please notify us immediately, and we will take the following actions:
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If the product is unopened and defective, we will offer a full refund or replacement.
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If the product is opened but defective, we will assist you in exchanging it or providing a store credit based on the condition of the item.
Please provide images of the damaged product and packaging to assist us in resolving the issue quickly.
7. Late Returns
Returns requested after the 7-day period will not be eligible for a refund or exchange, unless the product is defective or damaged during shipping.
8. Shipping Costs for Returns
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Return Shipping Fees: If the return is due to an error on our part (e.g., damaged or incorrect product), we will cover the return shipping costs.
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Customer Responsibility: If you are returning the product because you no longer want it or changed your mind, the cost of return shipping will be your responsibility.
9. Cancellations
You may cancel your order if it has not yet been processed or shipped. Once the order is dispatched, it cannot be canceled, but you can initiate a return once the item arrives.
To cancel an order, please contact our customer support team immediately after placing the order.
10. Customer Support
If you have any questions or need further assistance with a return or exchange, please do not hesitate to contact our customer service team.
