At Dr. Affan Qaiser Wellness, every product is crafted and packed with precision and care. From formulation to packaging, each step follows strict quality standards to ensure purity, safety, and effectiveness. Because of this personalized care and the nature of our wellness products, every order is prepared exclusively for the individual who places it.

1. Our Commitment to Quality

Our priority is to deliver exactly what you ordered in its purest and safest form. Each item is checked, sealed, and dispatched after thorough inspection. In most cases, our customers receive their parcels in perfect condition.

However, if you ever receive something different from what you ordered, or if the product is damaged during transit, please inform our team right away. Once verified, we’ll gladly arrange an exchange for the correct item to ensure your experience remains seamless and satisfying.

2. When an Exchange Is Possible

• An exchange can only be processed if:
• The product received is incorrect, missing, or damaged due to our side.
• The product remains unused, sealed, and in its original packaging.
• The concern is reported within 48 hours of delivery along with clear photographs of the parcel and product.
• Once our quality control team reviews and confirms the issue, the correct product will be shipped to you at no additional cost.

3. When an Exchange Is Not Applicable

• Because our products are wellness-grade and designed for personal use, we are unable to offer returns or refunds in the following cases:
• If you change your mind after receiving the order.
• If the product has been opened, used, or tampered with.
• If the item was ordered correctly and delivered as per your selection.
• We appreciate your understanding that once a product leaves our facility, it cannot be resold or reused for safety reasons hence, refunds or returns are not possible.

4. How to Report an Issue

If you believe your parcel qualifies for an exchange based on the above criteria, please follow these steps:

Email draffanwellness@gmail.com
 within 48 hours of delivery.

Include your order number, contact details, and clear photos of the package and product.

Our team will review the case within 2–3 working days and respond with the next steps.

If the issue is verified, we will dispatch the replacement product immediately.

5. Fairness & Transparency

We value your trust and always aim to act with fairness. Each reported case is carefully reviewed before any decision is made. Our goal is to ensure genuine concerns are handled with care while maintaining the integrity and hygiene standards of every product we create.

6. Final Note

Every order from Dr. Affan Qaiser Wellness Store is a promise of wellness, purity, and trust. We thank you for choosing our formulations and encourage you to reach out anytime you need assistance our team is always here to help with compassion and clarity.