At Dr. Affan Qaiser Wellness Store, we want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your order, we are here to assist you with a refund, subject to the conditions outlined in this policy.
Please read this Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions outlined below.
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
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Return Request: Refunds can only be processed for returns that are initiated within 7 days of receiving the product.
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Product Condition: The product must be unused, unopened, and in original packaging. Products that are damaged, opened, or used will not be eligible for a refund unless they are defective or damaged during shipping.
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Exclusions: Certain products are non-refundable, including:
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Opened essential oils and blends
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Consumable nutraceutical products
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Products marked as final sale or non-returnable
2. How to Request a Refund
If you wish to request a refund, please follow these steps:
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Contact Us: Reach out to our customer service team via email at info@draffanqaiser.com or call [Insert phone number] to inform us of your intent to return the product.
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Return Authorization: We will send you a return authorization and provide instructions on how to return the product.
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Return the Product: Once authorized, please return the product to us in its original condition and packaging. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect product).
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Return Confirmation: Once we receive the returned product, we will inspect it and process the refund.
3. Refund Process
After we receive and inspect your return, we will notify you of the approval or rejection of your refund request. If your return is approved, we will process the refund to your original method of payment.
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Processing Time: Refunds typically take 5-7 business days to be processed after we receive the returned product. The time it takes for the refund to reflect in your account may vary depending on your payment provider or bank.
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Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable (e.g., expired credit card), we will work with you to issue a refund via an alternative method, such as store credit.
4. Non-Refundable Items
Certain items are non-refundable due to hygiene, safety, or other reasons. These include:
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Opened or used essential oils and nutraceutical products.
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Clearance, sale, or final sale items, as indicated on the product page.
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Digital products or gift cards (if applicable).
Please make sure to carefully review the product details before making a purchase.
5. Damaged or Defective Products
If the product you receive is damaged, defective, or incorrect, we will issue a full refund or a replacement depending on your preference.
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Proof of Damage: Please send us pictures of the damaged or defective product and packaging as soon as you receive it. This will help us verify the issue and process your refund quickly.
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Return Process for Damaged Products: If the product is defective or damaged, we will provide you with a prepaid return label to cover the shipping costs for returning the item.
6. Shipping Costs
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Non-Refundable Shipping Charges: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong product shipped, damaged product).
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Return Shipping Fees: If you are returning the product due to a change of mind or other non-defective reasons, you will be responsible for the return shipping costs. We recommend using a trackable shipping service for your return to ensure that the item reaches us safely.
7. Late or Missing Refunds
If you haven't received your refund within the expected time frame, please check with your payment provider or bank, as it may take some time before the refund is officially posted. If you have done so and still have not received your refund, please contact us at info@draffanqaiser.com.
8. Order Cancellations
You may cancel your order if it has not yet been processed or shipped. Once the order has been shipped, you will need to follow the return process for a refund.
To cancel an order, please contact our customer support team immediately after placing your order.
9. Customer Support
If you have any questions or concerns regarding the refund process, please feel free to contact our customer support team. We are happy to assist you!
